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They expand
on service tradition |
By
Steve Parrott
Editor
When they decided to remodel and expand their store, it wasn't hard
for the managers of Barnes Foodland to decide what business philosophy
would guide them.
The four Barnes brothers who represent
the second generation of management for the DeWitt supermarket wanted
to install the latest technology.
But their decision was guided more by a
tradition established by their late father, Richard "Dick"
Barnes, who founded the store in August of 1949.
"Dad started the business on a service-oriented
basis," explains Mike, who along with brothers Bill, Greg and
Pat, is part of the team that manages the store. (Another brother,
high-school aged Brian, also works at the store as a stock clerk.)
"We wanted to improve the various
departments in the store to better serve the public," Mike
added. "We feel our market area wants that."
While that may not seem unusual in a city
of DeWitt's size, that approach to business does go against a trend
in the industry toward less service.
After all, in some of the big grocery stores,
not only is there no one to carry your groceries to your car, now
you have to buy the sacks to put your groceries in.
Instead, as Bill describes it, at Barnes,
"We increased service up front, provided more room to shop,
have a greater variety of items, added services and more hours.
The remodeling idea took shape about two
years ago, Greg says. "We wanted to put in an additional checkout
lane and equip all the lanes with scanning.
"We also wanted to put in a deli,
and it seemed like the only way to do it properly was to remodel,"
he added.
It wasn't the first time the store at 10th
Street and Seventh Avenue had been enlarged.
There were three major additions and several
other smaller ones since Barnes moved to its present location in
October of 1957.
But this was without question the largest.
"All the previous ones didn't equal this one," Bill remarked.
Bill, Mike and Greg had to pick each other's
brains for a few minutes to recall all the changes:
-- Retail space was increased from 9,500
square feet to 16,000 square feet. The store was also re-roofed
and re-insulated.
-- All walk-in coolers and freezers were
expanded, which allows the Barneses to purchase in larger quantities
and at better -prices.
-- New compressors were installed to run
the refrigeration equipment. "This system is more energy efficient,"
Greg explained. "It reclaims the heat generated and that is
used to heat the store."
-- Scanners were added at check-out lanes
and an additional check-out lane was installed to speed up that
process.
The scanners, which automatically read
the UPC price labels on products, provide a much more detailed tape
receipt for customers, and they also give the store owners more
advanced information on item movement.
"Eventually, the scanners will be
able to re-order automatically," Greg noted.
-- Space for product lines - such as meat,
produce, dairy, and frozen foods - was expanded, allowing for a
wider variety of products to be displayed.
-- One completely new department, the delicatessen,
was added, as was a new service, catering.
-- Hours were expanded as the store, for
the first time in its long history, opened on Sundays.
-- The number of employees was increased
by 18, bringing total employment at the store to 68.
While they have many new employees now
the Barnes brothers noted that they also have some very long-time
employees, including Vernon "Gabby" Fletcher, 28 years;
John Burken and Eula Behr, 23 years, and Jessica Hanrahan, 18 years.
Another three employees have been with
them ever since Barnes Foodland opened its bakery. They are Darlene
Rothbart and Madge Knutsen, both of whom just retired, and Dorothy
Hasenmiller.
Because of the immensity of the project,
it took longer to complete than the brothers had envisioned.
But perhaps it was more than just a happy
coincidence that they were ready for their grand re-opening just
in time for the store's 35th anniversary.
Considering how strongly their father's
tradition influenced the whole project, the combination of the grand
re-opening and the anniversary was a nice way to wrap things up.
It certainly was no coincidence that Mike
harkened back to his father's way of doing business when summing
up.
"For 35 years we've stressed services,
quality and fair, low prices. This is what we want to continue to
do."
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Barnes brothers (above from left) Bill, Pat, Mike
and Greg stand in front of the new deli section of their supermarket.
Last year the store run by the four brothers completed a major expansion
and remodeling project that included the addition of the deli.

Expanded checkout area. Barnes Foodland in DeWitt added a checkout
lane and installed scanning equipment to speed up the time it takes
for customers to check
out. The work was done during a major remodeling project.

Another area that was expanded during the Barnes
Foodland remodeling project was the frozen foods section of the
store. Standing in that section are Barnes employees (left,
front to rear) Mike Dittmer, Ross Olson, Jay Vetter, Mike Burken;
(right, front to back) Darrel Ryner, Scott Meland and Scott Foreman.
(Photos by Steve Parrott)
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Article reprint courtesy of the DeWitt Observer.
Article on the front page of a special section entitled, Progress,
and was posted on March 30th, 1985.

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